Summary: We use customer information to take and fulfill restaurant orders, process payments, arrange delivery, manage reservations/catering requests, prevent fraud, provide support, and operate the website. We do not sell your personal information.
1. Scope
This Privacy Policy applies when you use this website, place Delivery, To Go or dine-in/table orders through our system, make a reservation or catering request, contact the restaurant, or otherwise interact with our online services.
Orders placed directly on third-party marketplaces may also be subject to that platform's own privacy policy.
2. Information we collect
Information you provide
- Name, phone number, email address and delivery address when needed for your order.
- Order details, selected dishes, special ingredients or modifiers, notes, tips, discounts and fulfillment preferences.
- Reservation, catering and table-order information, including party details and requested times.
- Messages or support information you provide when contacting the restaurant.
- For cash transactions, payment status and transaction amounts. We may record cash received and change returned as part of the restaurant transaction record.
Information collected automatically
- Basic technical and security information such as IP address, browser/device information, request timestamps and server logs.
- Session and cart information needed to keep your order, table session, security token or login state working.
- Approximate or precise location only when you choose to use a browser location feature and grant permission, such as for delivery-address assistance.
- Cross-promotion referral information, such as partner link clicks, campaign/referral tokens and whether a referred visit results in an order or partner-reported conversion.
3. How we use information
We use information as reasonably necessary to:
- Accept, prepare, fulfill and support restaurant orders.
- Calculate prices, taxes, tips, discounts, delivery fees, refunds and remaining balances.
- Process full, split, guest-by-guest or item-by-item payments when those options are used.
- Arrange delivery and show delivery or order status.
- Manage table reservations, catering requests and dine-in table ordering.
- Send order, reservation, catering or operational communications you request or that are necessary to provide the service.
- Maintain records for accounting, dispute handling, fraud prevention, security and legal compliance.
- Diagnose technical problems, protect the website and improve our restaurant services.
- Measure Flavors of India and Doorstep Drive cross-promotion clicks and conversions.
- Send optional cross-promotional offers only when you have explicitly opted in to that marketing.
4. Payments
Online card payments are processed through Stripe. Card-entry fields are provided through Stripe's payment technology. Our application receives payment status, transaction identifiers and related payment information needed to fulfill and reconcile the order.
If a table bill is split, each guest/card payment may be processed as a separate transaction until the complete table balance is paid.
5. Delivery and service providers
To provide restaurant services, information may be sent to providers that perform specific functions for us. Depending on the feature you use, these may include:
- Stripe for payment processing and refunds.
- Uber Direct or other delivery providers when a delivery needs courier fulfillment, including relevant pickup/drop-off, contact and order-delivery details.
- Google mapping/geocoding services when address or location functionality is used.
- Email, notification and hosting providers used to operate the website and send transactional messages.
- Connected ordering/channel platforms when an order or menu must be synchronized with a provider you used or with a restaurant-authorized integration.
These providers process information under their own terms and privacy practices. We send only the information reasonably needed for the applicable service.
6. Cookies, sessions and device data
Our website may use cookies, local browser storage, sessions or similar technologies needed for cart contents, security, table QR sessions, administrative login, order status and user preferences. Some functionality may not work correctly if essential browser storage is blocked.
Browser notification or location permissions are controlled by your browser/device. You can change those permissions in your browser settings.
7. How we share information
We may share information with service providers described above, restaurant staff who need it to prepare or fulfill an order, professional advisers where appropriate, and government or legal authorities when required by law or necessary to protect rights and safety.
We do not sell personal information to advertisers or data brokers. We also do not authorize payment processors or delivery providers to use restaurant order data for purposes outside their own applicable services except as permitted by their own policies and law.
We may link to Doorstep Drive as a sister company operated by the same ownership group and measure referral clicks/conversions. We do not treat an existing order, reservation or catering contact as permission for personalized marketing. Cross-promotional email/text contact is used only when a separate optional consent record is granted.
8. Retention and security
We keep order, payment, reservation, catering and operational records for as long as reasonably needed for restaurant operations, accounting, tax, chargeback/dispute handling, fraud prevention, legal obligations and legitimate business records. Retention periods can differ depending on the type of record.
We use administrative, technical and organizational safeguards designed to protect information. No internet-connected system can guarantee absolute security, so customers should also protect their own devices and accounts.
9. Your choices and requests
You may contact us to ask about personal information associated with your direct restaurant interactions, request correction of inaccurate contact information, or request deletion where appropriate. Some records may need to be retained for completed transactions, accounting, fraud prevention, disputes or legal requirements.
You can also decline optional browser permissions such as notifications or location access. Transactional communications needed to complete an order or respond to your request may still be sent.
10. Children's privacy
Our online ordering services are intended for general restaurant customers and are not directed to children under 13. We do not knowingly seek to collect personal information from children under 13 through this website.
11. Changes to this policy
We may update this Privacy Policy when our services, payment/delivery providers, technology or legal obligations change. The effective date at the top of this page identifies the current version.
12. Contact us
For privacy questions or requests relating to an order placed directly with us, contact: